BUFFALO, N.Y. — It’s not unusual for emergency medical technicians to respond to a call, only to have the person decline to go to the hospital.
Treat-and-release calls are common, and even expected, when EMTs respond to a call. But they’re also not billable, which means financial losses must be subsidized by other calls.
In the early days of the pandemic, people were fearful of going to a hospital and risk exposure. Though call volume has largely returned to pre-pandemic levels, EMS providers are still trying to catch up.
You can read the full story from our partners Buffalo Business First here.
