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Buffalo, NY | Local News, Weather, Traffic, Sports | WGRZ.com

Bank on Buffalo makes changes in light of increase in COVID-19 cases

Effective Monday, November 23 through January 11, bank business will be conducted either at the drive-thru or inside the branch by appointment only.

In an effort to keep customers and staff safe as COVID-19 cases continue to spike, Bank on Buffalo is making some changes as to how business is conducted. 

Effective Monday, November 23 through January 11, the following adjustments will be made:

  • Limiting Full-Service to Drive-Up only where available at eight branches during regular business hours. Two branches without drive-up service, Buffalo’s Electric Tower and Wilson, which is in no designated COVID-19 state zone at this time, will have their lobbies open while following all COVID-19 protocols.
  • Lobby service will also be available by appointment only at branches in Williamsville, Orchard Park, Clarence, Clarence Center, Akron, Lancaster and Niagara Falls.
  • Structuring staff into two teams which will alternate weeks operating remotely or on-site to limit face-to-face meetings and communications to reduce contact and potential COVID-19 exposure. 

During these changes, customers are encouraged to take advantage of the following:

  • Online and mobile solutions which allow customers to make loan payments, transfer funds, pay bills, deposit checks, open accounts, apply for loans, order checks, check account balances, and review transactions.
  • Call the Customer Service Center. Customer Service Center agents can transfer money, process loan payments, and do many of the things done in the local branch office.
  • Utilize Automated Teller Machines (ATMs). They are available 24 hours a day, 7 days a week.

Bank officials respectfully request that if you are feeling ill to please refrain from entering the branch lobbies to limit potential exposure to both customers and staff.

You are now leaving the official website of Bank on Buffalo, a Division of CNB Financial. Bank on Buffalo does not provide, and is not responsible for the products, services, or content on any third-party sites. Additionally the linked site may have a privacy policy and security practices that differ from the websites managed by Bank on Buffalo.