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Consumer Reports: Fixing A Cracked iPhone Screen

2:43 PM, Apr 25, 2013   |    comments
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BUFFALO, NY - Cracked iPhone screen? There's an app for that! Well, not exactly. But there are online videos on how to fix a broken screen and move on! But Consumer Reports found the repair is far from simple!

When Viviana Robalino dropped her iPhone, the screen cracked. It was driving her crazy, but the cost to replace the phone made her even more upset! To save money she used a repair service. But could she have fixed her iPhone for even less?

Consumer Reports tester Bernie Deitrick wanted to know how easy - or tough - this repair is. He ordered a replacement screen repair kit for 30 dollars and then watched a 30-minute tutorial video from He also wanted to see how others would do.

Deitrick says, "I recruited people from around the building with cracked iPhone screens. People with various skill levels, from engineers like me to complete novices who aren't comfortable working with electronics."

Another phone was fixed by a repair service in order to compare the results. Some of the Consumer Reports' volunteers breezed through the process. 

There were lots of steps and lots of small parts and fragile pieces. Bernie stayed on the sidelines to help if and when panic set it.
Overall it took most of the panelists about an hour and a half to replace a cracked screen. But for the technically challenged - it took much longer

So if you're thinking about replacing an iPhone screen yourself - realize it can save you some money but it will likely cost you a fair amount of time and aggravation.

You can also buy an insurance policy to cover damage to iPhones or buy Apple's extended warranty, called AppleCare Plus. But given the costs and caveats, Consumer Reports thinks neither offers good value. 

A better investment might be a phone case that wraps around the edge of your iPhone screen. Cases like that start at about 20 dollars.

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