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Self-Serve Kiosks at Erie County DMV

5:03 PM, Mar 15, 2013   |    comments
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BUFFALO, NY - The wait time at the Erie County DMV is getting shorter.

Erie County Clerk Chris Jacobs unveiled new self-serve kiosks at the three main auto bureaus: Downtown, Northtown and Cheektowaga.  

The kiosks will allow you to by-pass the customer service window and print out a wait time receipt yourself.

Jacobs' says the kiosks are a result of a study on how to improve customer service and revenue. 

"The study found that customers are often waiting longer in the customer service line then they are waiting to be serviced by a cashier," said Jabcobs. "The kiosks will be a powerful tool to decrease the customer service queue."

Jacobs says the clerk's office will soon roll out hand-held mobile ticket devices when lines start to get too long.

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